Last Updated: June 15, 2026
At Opulifts, customer satisfaction is important to us. Because most of our products are personalized and made-to-order, please review our policy carefully before placing your order.
Personalized & Custom-Made Products
All personalized, customized, engraved, printed, or made-to-order products are created specifically for each customer. For this reason, these items are generally not eligible for returns, exchanges, or refunds once production has begun.
Please review your personalization details carefully before submitting your order.
Order Changes & Cancellations
Orders may be modified or canceled within 24 hours of purchase.
Once production has started, personalized orders can no longer be canceled, modified, or refunded.
If you need assistance with your order, please contact us as soon as possible at cs@opulifts.com.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will work with you to resolve the issue.
To submit a claim, please contact us within 7 days of delivery and provide:
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Clear photos of the item
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Photos of the packaging
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A brief description of the issue
In most cases, photo evidence will be sufficient for us to review and process your request.
If the issue is verified, we may offer a replacement, store credit, or another appropriate resolution at our discretion.
Lost or Missing Orders
If your package is confirmed lost in transit by the shipping carrier, we may offer a replacement or another suitable resolution after reviewing the shipment status.
Please note that shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control do not automatically qualify for a refund.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is shipped to an incorrect address provided by the customer, we are unable to issue a refund for the original order.
If a replacement order is requested, additional production and shipping charges may apply.
Delivered Orders
Once a package has been marked as delivered by the carrier, Opulifts is not responsible for lost, stolen, or misplaced packages.
If you believe your package was delivered incorrectly, we recommend contacting the carrier directly and checking with household members, neighbors, building management, or your local post office.
Refused Deliveries & Customs Fees
Refunds will not be issued for orders that are:
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Refused by the recipient
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Abandoned after delivery attempts
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Returned due to unpaid customs duties, taxes, or import fees
Customers are responsible for any applicable customs charges imposed by their local authorities.
Sale Items & Promotional Orders
Because our products are personalized and made-to-order, all sales are considered final once production begins, including orders purchased with:
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Discount codes
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Promotional offers
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Free shipping promotions
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Seasonal sales
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Special discounts
However, damaged, defective, or incorrect items remain covered under this policy.
Contact Us
If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact us:
Opulifts
Email: cs@opulifts.com
Business Hours: Monday – Friday
8:30 AM – 5:30 PM (GMT-5)
Response Time: Within 24 business hours
